1. Verify Order Has Not Shipped

   When your order ships, a notification email is automatically sent to the email address you provided during the order process. To verify that the order has not been shipped to you yet, take the following steps:

   1. Sign in to the email you provided during the checkout process through your email client (for example, Gmail, Outlook, Apple Mail, Outlook).
   2. Look for an email in your inbox or junk folders from [email protected] with the subject line "Your order has shipped!"

   If you haven't received the shipping confirmation email, your package is likely still at our warehouse. Proceed with the steps in this guide.

   If you have received the shipping confirmation email, your package is on its way to you and you'll need to wait until it arrives before taking any further steps. If you still don't want the books once they arrive, you can return the books or exchange them (Bundle book orders only).

2. Email Our Team
   1. If Changing Order

      Email our customer service team immediately to request your order change.

      Your email must:

      • Be sent to [email protected].
      • Be sent from the email address that you included in your order.
      • Use the subject line "Change Shipping Order."
      • State what you would like to change in your order.
      • Include the Order ID which can be found in the sales receipt sent to your email address.

      

   2. If Canceling Order

      Email our customer service team immediately to request your order cancellation.

      Your email must:

      1. Be sent to [email protected].
      2. Be sent from the email address that you included in your order.
      3. Use the subject line "Cancel Shipping Order."
      4. Include the Order ID which can be found in the sales receipt sent to your email address.

      

Our team will respond to your email with the status of your request within one business day.