The steps you take will depend upon your situation. Select the most relevant scenario below for information on what to do in that situation.
You Provided a Non-Working Email Address
If you provided a non-working email address during the signup process (e.g., there was a typo in the email address you provided), you won't be able to confirm the email and complete your Parent Account setup nor set up your child's Student Account for BA Online access.
For help accessing your Parent Account in this situation, email us at [email protected].
You No Longer Have Access to Your Email Address
If you no longer have access to the email address associated with your Parent Account, but have already confirmed it and can access your Parent Account, you can change your email address at any time.
If you no longer have access to the email address associated with your Parent Account and have not yet confirmed your email address within your Parent Account, you won't be able to access your Parent Account. For help accessing your Parent Account in this situation, email us at [email protected].
You Forgot Your Email Address
If you forgot the email address associated with your Parent Account, you won't be able to sign in to your Parent Account as you need to know this email address in order to sign in.
For help accessing your Parent Account in this situation, email us at [email protected].