Refund Information
Eligibility
To qualify for a refund on your student's subscription, you must cancel your student's subscription through beastacademy.com within 14 days of purchase.
The 14-day cancellation period:
- Doesn't reset for reactivated subscriptions.
- Doesn't apply to subscriptions purchased through our Save with Friends discount.
- Isn't impacted by upgrades.
- For example, if you upgrade your student's subscription from a Monthly to a Yearly Subscription within the initial 14-day cancellation window, your cancellation period for the Yearly Subscription will still end 14 days from your original Monthly Subscription purchase date.
How Refunds Are Calculated
Refund amounts depend on whether you have a discounted sibling subscription under your Parent Account.
For example:
If you buy a full-priced Yearly Subscription ($99.99) for one student and a discounted ($64.99) Yearly Subscription for another student, canceling either subscription will refund the discounted subscription price ($64.99).
Canceling both subscriptions will result in a refund of $164.98 ($99.99 + $64.99 = $164.98).
See the table below for more information:
| If Your Parent Account Has: | Your Refund Will Be The: |
|---|---|
| Only full-priced subscriptions(s) | Full subscription price |
| Any discounted Monthly or Yearly Subscription(s) of the same subscription type that you're canceling | Discounted subscription price |
Refund Timeline
Once you successfully cancel your BA Online subscription, it can take between 7–10 business days for the refund to be reflected on your original payment method.
What Happens After You Cancel Your Student's Subscription
After you cancel your student's subscription:
- Your student will lose access to BA Online, immediately.
- Our system will retain their progress which will be restored if you reactivate their subscription.
- You'll still be able to access their reports.
How to Cancel Your Student's Monthly or Yearly Subscription
- Access Parent Account Page
- Select Cancel / Refund
On your Parent Account page:
- Locate the student whose subscription you'd like to cancel.
- Select Cancel / Refund.
- Select Cancel Subscription
In the cancellation dialogue box, select Cancel Subscription.
Once you cancel your student's subscription:
- Their subscription will be immediately canceled and they will no longer have access to BA Online.
- Your refund will be processed within 7–10 business days.
- Their subscription will be listed as Inactive on your Parent Account page.
- If you'd like, you can choose to activate their subscription by selecting Activate.
