To help you determine if Beast Academy Online (BA Online) is the right fit for your student, we offer a 14-day cancellation period for refunds on eligible Monthly and Yearly Subscriptions.
This guide covers the refund process and how to cancel your student's Monthly or Yearly subscription.
Note:
- You can only cancel Monthly and Yearly Subscriptions for a refund within 14 days of purchase
- However, you can turn off auto-renew at any point
- Bundles have a different cancellation and refund process than Monthly and Yearly Subscriptions
- Student progress will be saved and accessible again if you reactivate your student's subscription
- For information on all BA Online subscription cancellation methods and processes, refer to our subscription and order cancellation overview
Refund Information
Eligibility
To qualify for a refund on your student's subscription, you must cancel your student's subscription through beastacademy.com within 14 days of purchase.
The 14-day cancellation period:
- Only applies to new subscriptions that haven't been upgraded
- For example, if you upgraded a Monthly Subscription to a Yearly Subscription, it would no longer be eligible for a refund
- Doesn't reset for reactivated subscriptions
- Doesn't apply to subscriptions purchased through our Save with Friends discount
How Refunds Are Calculated
Refund amounts depend on whether you have a discounted sibling subscription under your Parent Account.
For example:
If you buy a full-priced Yearly Subscription ($99.99) for one student and a discounted ($64.99) Yearly Subscription for another student, canceling either subscription will refund the discounted subscription price ($64.99).
Canceling both subscriptions will result in a refund of $164.98 ($99.99 + $64.99 = $164.98).
See the table below for more information:
| If Your Parent Account Has: | Your Refund Will Be The: |
|---|---|
Only full-priced subscriptions(s) |
Full subscription price |
Any discounted Monthly or Yearly Subscription(s) of the same subscription type that you're canceling |
Discounted subscription price |
Refund Timeline
Once you successfully cancel your BA Online subscription, it can take between 7 – 10 business days for the refund to be reflected on your original payment method.
What Happens After You Cancel Your Student's Subscription
After you cancel your student's subscription:
- Your student will lose access to BA Online, immediately
- Our system will retain their progress which will be restored if you reactivate their subscription
- You'll still be able to access their reports
How to Cancel Your Student's Monthly or Yearly Subscription
1. Access Parent Account Page
2. Select Cancel / Refund
Note: The Cancel / Refund link will only appear under subscriptions that are eligible for a refund. If your student's subscription is ineligible for a refund, you can turn off auto-renew to ensure that you aren't charged again at the end of your billing cycle.
On your Parent Account page:
- Locate the student whose subscription you'd like to cancel
- Select Cancel / Refund
3. Select Cancel Subscription
In the cancellation dialogue box, select Cancel Subscription.
Once you cancel your student's subscription:
- Their subscription will be immediately canceled and they will no longer have access to BA Online
- Your refund will be processed within 7 – 10 business days
- Their subscription will be listed as Inactive on your Parent Account page
- If you'd like, you can choose to activate their subscription by selecting Activate
